Privacy & Cookie Policy

Privacy and Personal Data Policy

We’ve recently updated our Privacy Policy to clarify what personal information we collect from our contacts and why we collect it. In line with new EU data-protection regulations, the new policy explains Illumina Studios and Media Ltd. compliance and your rights in relation to these regulations. Since you’ve worked with us, contracted us or requested information or attended one of our events in the past we wanted to let you know that we’ve updated our privacy policy. That way, you can find out exactly how we use your data. If you have any questions, please contact us at info@illuminastudios.co.uk

This policy explains the types of personal data we (Illumina Studios and Media Ltd.) may collect about you when you interact with us. We collect and process data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. We do not disclose data to any third parties unless disclosure is necessary for the fulfilment of a service; you have specifically given consent for a particular service; or we have a legitimate interest in disclosing data. Instances in which we do disclose data to third parties are outlined below. If you have any questions not answered by this policy, please contact us at: info@illuminastudios.co.uk

Our legal bases for processing personal data 

Under the General Data Protection Regulations, we rely on the following legal bases for processing your data:

Consent – we will ask your consent for marketing to you via email or post. If you consent, we can collect and process your data for this purpose.

Contract – we sometimes need to collect and process your personal data in order to fulfil a contract, service or product with you, for example an order, or to employ you.

Legal – we are obliged to process some personal data to comply with the law. If you are employed by us or we are contracted by you for work, we must retain some personal data for at least six years to comply with our legal obligations.

Legitimate interests – we collect and process some personal data to pursue our legitimate interests in a way you would reasonably expect as part of the running of Illumina Studios and Media Ltd.; for example, to analyse information about our customers in order to provide new products or services.

The kinds of personal data we collect 

Depending on your interaction with us, we may collect and process all or some of the following information:

  • Name

  • Address details

  • Phone number

  • Email address

  • Gender

  • Date of Birth

  • Passport Details/Birth Certificate

  • Marketing/Contact Preferences

  • Activity on our website – this is gathered by the use of cookies in your web browser

  • Computer IP address

How we protect your personal data 

Illumina Studios and Media Ltd. website is held on a secure server using a verified SSL (secure socket layer) system for transferring data. If you click on the small padlock symbol at the top of your browser’s screen, next to the web address, you will be taken to the site’s security certificate. If you have any concerns regarding the security of this site, please contact us at info@illuminastudios.co.uk

With whom we share personal data 

Sometimes we need to share your personal data with trusted third parties. In these instances, your data will only be used for the exact purpose we specify, will be transferred and stored securely, and will be deleted or rendered anonymous if we stop working with that third party.

Examples of the third parties with whom we share data are:

  • Payment-processing services

  • Delivery couriers and postal services

  • Local Authorities when obtaining children’s performance licences

  • Email marketing service providers

  • Customer service management systems

This list is not exhaustive and may change from time-to-time in line with our work processes.  Please be assured that we will only ever share your information with trusted parties who adhere to GDPR and the correct standards of security.

How long we keep your data 

We will only keep your data for as long as it’s needed. After that, we’ll either delete it completely or render it anonymous (removing personal data but keeping information such as order amount for business analysis). If you contact us at info@illuminastudios.co.uk expressing interest in the work of Illumina Studios and Media Ltd. and requesting information and you don’t consent to marketing, we’ll keep your data for a year in case you wish to follow up with your enquiries.

If you make a payment or we contract your services, we’ll keep your data for six years in order to comply with legal obligations. You can request that some of this is removed sooner. After six years we will remove your data unless you have consented to our marketing

Your rights over personal data 

You have the right to:

  • Access your personal data, free of charge

  • Have your personal data rectified if out of date or incorrect

  • Have personal data erased, unless that would conflict with our legal obligations

  • Withdraw consent for us to use personal data, if you have previously given consent

  • Object to us processing your personal data and/or stop us using data for further communications and notification of our activities.

If you would like to exercise any of these rights, you should contact us at: info@illuminastudios.co.uk

How to stop us using your data for notifications of our activities (direct marketing):

You can stop us marketing to you via post or email in the following ways:

  • By clicking the ‘opt out’ link at the bottom of any marketing or email we send

  • By contacting us at info@illuminastudios.co.uk asking to opt out

Please note, you may continue to receive marketing from us for a short period after opting out.  We will provide you with more detailed processing times should you make such a request.

How to lodge a complaint with a supervisory authority 

If you are unhappy with our use of personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. The ICO’s contact details can be found on the ICO’s website: https://ico.org.uk

About our use of cookies 

What are cookies?

Cookies are minute text files stored on your computer when you visit certain web pages. At Illumina Studios and Media Ltd. website, we use cookies to keep track of visitor activity on the site, and to remember you when you return to our site.

Most web browsers have default settings that allow cookies to be stored. However, under the “Managing Your Cookies” section below, we explain how to disable or enable cookies, should you wish to change your settings.

It should be noted that cookies cannot harm your computer. Furthermore, we do not store personally identifiable information such as credit card details in any cookies we create. We use encrypted information gathered from the cookies to help improve your experience of the site. For example, they help us to identify and resolve errors, or determine relevant related products to show you when browsing our site.

If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org

Please note that we are not responsible for the content of any external websites that are linked to from our website.